If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), meaning that you make the purchase for purposes that cannot be attributed predominantly to your commercial or self-employed professional activity, you have a right of withdrawal in accordance with the following provisions. 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us

Company: Bolter Socken
Address: Egatha 21 – 6842 Koblach – Austria
Email: a.bolter@bolter-socken.at

by means of a clear statement (preferably by email) informing us of your decision to withdraw from this contract. To comply with the withdrawal period, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are liable for any diminished value of the goods only if this diminished value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of the Withdrawal Instructions

1. The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for whose production an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs (e.g., socks with a logo), or to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 
2. Please avoid damage and contamination. Where possible, please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging in order to avoid claims for compensation due to damage resulting from inadequate packaging.
3. Please email us at a.bolter@bolter-socken.at, to announce the return. This enables us to assign the products as quickly as possible.
4. Please note that the procedures mentioned in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.