Privacy policies

Last updated: May 27, 2025

This privacy policy describes how Bolter Sockenmanufaktur (the “site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit bolter-socks.com (the “site”), use our services, make a purchase there, or otherwise communicate with us regarding the site (collectively, the “services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the services, regardless of whether you are a customer, website visitor, or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the “Last updated” date, and take any other steps required by law.

How we collect and use your personal data

To provide the services, we collect the information listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information collected about you to communicate with you, provide or improve the services, fulfill applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What personal data do we collect?

The types of personal data we receive about you depend on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you submit to us directly through our services may include:

• Contact information – including your name, address, telephone number, and email address.
• Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information – including your username, password, security questions, and other information used to secure your account.
• Customer Support Information – including information you include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information. However, doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information Received from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (such as bank account, credit or debit card information, and billing address) to process your payment, fulfill your orders, and provide you with the products or services you request, in order to fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Data

• Providing products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionalities related to your account. . We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may wish to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages by email, SMS, or mail and showing you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate, or take appropriate action regarding potentially fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6(1)(f) GDPR.
• Communicating with you and improving our services. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest so that we can respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with providing our store through Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the services, including certain features and general functionality, to not function properly or no longer be available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Information

Under certain circumstances, we may disclose your personal information to third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:

• with vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• with business and marketing partners to provide services to you and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
• When you direct, request, or otherwise give us your consent to disclose certain information to third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
• with our subsidiaries or otherwise within our corporate group, in our legitimate interest in operating a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Share Personal Information”.

Category	Categories of Recipients
Identifiers, such as basic contact details and certain order and account information Commercial information, such as order information, purchase information, and customer support information Internet or other similar network activity, such as usage data Geolocation data, such as locations determined through an IP address or other technical means	Providers and third parties that perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

Without your consent, or for the purpose of inferring your personal information, we do not use or disclose it.

With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as follows.

Third-Party Websites and Links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the services and/or users of those third-party platforms, without limitation as to its use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or legal guardian of a child who has submitted their personal data to us, you can contact us using the contact details provided below and request that we delete this data.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal data of individuals under 16.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights regarding your personal data listed below. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may deny your request to the extent permitted by law.

• Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and disclose your data.
• Right to deletion: You may have the right to request deletion of the personal data we hold about you.
• Right to correction: You may have the right to request correction of inaccurate personal data we hold about you.
• Right to portability: You may have the right to obtain a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request that this data be transferred to third parties.
• Right to opt out of the sale, sharing, or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable privacy laws. Please note: If you visit our site with the “Global Privacy Control” opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the site.
• Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
• Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Right to appeal: If we deny your request, you may have the right to appeal our decision. You can do so by replying directly to our denial.
• Manage communication preferences: We may send you marketing emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-marketing emails, such as those about your account or orders.

You may exercise these rights as indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we must obtain proof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data may also be processed by employees, external service providers, and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email ana.bolter@bolter-socken.at.

In accordance with applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.